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Frequently Asked Questions 1)
Do we have to be home when you service our yard?
1) Do we have to be home when you service our yard? No. Generally, it is not necessary for you to be home. If you are able to be there when our route person arrives, we would be more than happy to introduce ourselves, meet the dogs, and cover any special concerns you may have. 2) Do we need to lock up the dogs or have them inside? This is generally not necessary. The information about your pets, which is supplied to us at sign-up, will let us know if this will be required. 3) Is there an extra charge for the first visit? Yes! All new clients will be required to pay an initial set-up/clean-up fee of $25.00. This fee gets you set up on our billing and accounting system, and includes 45 minutes of initial cleaning. First time clean-ups usually require more time and contain significantly more waste. If the initial cleaning is very short (e.g. you cleaned the yard yourself shortly before we start service or there was a heavy snowfall within the week before we begin service) we reduce the set-up fee by 50%. 4) How do we pay? We will ask you to mail in or leave a check at the door for the first month of service plus the initial set-up fee. If you are satisfied with our service after the first four weeks we will send you an invoice once a month. Our billing works on a 'pre-pay system', which means that all bills are send out approximately 3 weeks ahead of time (e.g. the bill for August will be send out at the beginning of July). This gives our customers 2-3 weeks to pay their bill and we know who will be on the upcoming service schedule. If you prefer, you can also pay your bills with a credit-card (Visa or MasterCard) over the phone. Click here to set up automatic payments with your credit-card, so you'll never have to worry about paying on time again. If you would like to pay your bills online and receive your invoices via email instead of the regular mail, please sign up here. This option will also allow you online access to your account (past invoices & payments). 5) What do we do if we have to cancel service? Simply call our office at (907) 677-7473, email us: sales@scoopertrooper.com, or send us a notice of cancellation in writing to: Scooper Trooper, P.O. Box 113221, Anchorage, AK 99511-3221. 6) Is is possible to get just a one-time clean up of our yard? Yes. Single-time clean ups are charged at an hourly rate of $54.00/hour, with a minimum charge of $27.00. 7) Do you work during the winter? Yes. We just love shoveling dog-poop so much that we do it year-round. 8) What if it snows when you're scheduled to clean? If it snows more than one inch on the day we're scheduled to come out and clean your yard we typically cancel for that day, simply because we can't see anything. You will receive a 'snow-credit', which means that you won't be charged for that day. Because of these occassional cancellations there will be more poop than usual to clean once the snow melts in the spring, and therefore you will be charged a little extra in overtime fees in the spring. For most customers who started our service before the first snowfall these will be very small fees. Overall it all balances out: you save some money in the winter in snow-credits, and you pay a little extra in the spring in overtime fees. 9) What if my gate is snowed in? We ask our customers to keep the access-gate to their yard snow-free during the winter, so that we don't have to go thru the house to get into the yard. We do offer weekly snow-clearing for a small extra fee for those customers who are unable to keep the access gate to their yard free from snow. 10) What about spring break-up? Spring break-up usually means more work, because large quantities of poop re-appear that had been covered by the snow. There will be an additional charge of $42.00/hr. (in 5 min. increments) for any extra time we need to clean your yard outside our regular clean-up times. Mainly, this will affect you if your service started after snow-fall and /or there were multiple cancellations over the winter due to snow. 11) Do you also clean up moose-poop? We typically do not pick up moose droppings as part of our regular weekly clean-up. If a customer specifically requests the additional cleaning of moose-poop, we are more than happy to clean these up for some small additional fees. 12) Do you service Ft. Richardson and/or Elmendor AFB? What about the Wasilla/Palmer area? We do not service Ft. Richardson or Elmendorf AFB due to the difficulties with getting access to the bases. We also do not offer our service in Wasilla or Palmer. Please, consult the Yellow Pages for service in the Valley. |
